Frakt

Last updated: October 27, 2026

Thank you for shopping with WinterHeaven. This policy explains how we ship your order, what it costs, and what you can expect after your purchase.

Order Processing

Unless otherwise stated on our website, orders are processed within 1 business day (excluding public holidays).

Orders placed after 12:00 PM, or on weekends and public holidays, may begin processing on the next business day.

You will receive an email confirmation with tracking information as soon as your order has shipped, provided that the shipping method supports tracking.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin once your order has shipped. They may be affected by courier delays, weather conditions, or other events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, your order's weight, and the selected shipping method. Free standard shipping may be available for selected orders, as indicated at checkout.

Customs Duties, Taxes, and Other Applicable Fees in the United Kingdom

Taxes, customs duties, and import fees may apply to orders shipped to the United Kingdom. Where available, these fees will be calculated and collected at checkout. If taxes or customs duties are collected at checkout, they will be displayed before you place your order. If these fees are not collected at checkout, they may become payable before or upon delivery and are the customer's responsibility, unless otherwise stated.

In some cases, additional import fees, customs duties, VAT, brokerage fees, or courier handling fees may apply when your order arrives in the United Kingdom. These fees are determined by UK customs authorities and/or the courier and are the customer's responsibility, unless we explicitly state at checkout that duties and taxes are prepaid.

Customs clearance may also affect delivery times. We recommend checking your local import regulations before placing an order.

Customs Duties, Taxes, and Other Applicable Fees in the EU

Orders shipped to EU countries may be subject to VAT, customs duties, import taxes, and courier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and displayed at checkout before you place your order. If these fees are not collected at checkout, they may become payable before or upon delivery and are the customer's responsibility, unless otherwise stated.

If checkout indicates that duties and taxes are prepaid, your order will be shipped with these fees prepaid, and you should not be asked to pay additional import fees upon delivery. If checkout does not indicate that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or courier handling fees before or upon delivery.

Import fees are determined by EU customs authorities and/or the courier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs clearance may also affect delivery times.

Order Tracking

Once your order has shipped, we will send you an email confirmation containing a tracking number and, where applicable, a tracking link. Please note that it may take some time for tracking information to update after you receive it.

Shipping Destinations

We currently ship to Sweden.

International orders may be subject to customs duties, import taxes, fees, and customs-related delays. Any applicable fees collected at checkout will be displayed before you complete your purchase.

Accurate Shipping Address

Please verify your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order has been lost, damaged, or delayed, please contact us and we will help you resolve the issue with the courier.

Order Changes and Cancellations

Need to change or cancel your order? Please contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit, we cannot modify it. Refunds for canceled or delayed orders will, where possible, be processed promptly using the original payment method.