Personvernerklæring

Last updated: October 27, 2026

WinterHeaven operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a curated shopping experience. WinterHeaven is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or conduct another transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information, including credit card, debit card, and account numbers, payment card details, account details, transaction details, payment method, payment confirmation, and other payment information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you include in communications with us, such as when you submit a request to our customer support team.

  • Device information, including information about your device, browser or network connection, IP address, and other unique identifiers.

  • Usage information, including information about your interactions with the Services, such as how and when you use or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, customizing, and improving the Services. We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending account-related notifications, managing purchases, returns, exchanges, and other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services through the Services or on other websites. This may be based on items you have previously purchased or added to your cart and other activities within the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other login credentials with anyone else.

  • Communicating with you. We use your personal information to provide customer support, respond to your inquiries, offer effective services, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual disputes, or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share your information for targeted advertising and marketing based on your online activity across different merchants and websites.

  • When you direct us, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy; to comply with legal obligations, including responding to subpoenas, search warrants, and similar requests; to enforce applicable Terms of Service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you.

Information you submit to the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than your country of residence for the purpose of providing and improving the Services.

Additionally, to help protect, develop, and improve our business, we use certain enhanced features offered by Shopify. These features include data and information obtained from your interactions with our store, other merchants, and Shopify.

To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and what rights you have, please read Shopify’s Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitations on how it may be used by us or a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while being transmitted.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may also refuse your request where permitted by law.

  • Right of access and information. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete the personal information we hold about you.

  • Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain circumstances and exceptions.

  • Managing communication preferences. We may send you promotional emails. You can unsubscribe at any time by using the unsubscribe option provided in the emails we send. If you unsubscribe, we may still send you non-promotional messages, such as messages about your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area, subject to exceptions and limitations under local law, you may also have the following rights in addition to those listed above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing carried out based on your consent before its withdrawal.

You may exercise these rights where indicated within the Services or by contacting us using the contact details below.

To learn more about how Shopify uses your personal information and what rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law.

In accordance with applicable law, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need to ask you to verify your identity directly with us.

We will respond to your request within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority.

For the European Economic Area (EEA), a list of responsible data protection supervisory authorities is available here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent UK authority, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the “Last updated” date, and notify you as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you can email us at winter.store.shop@gmail.com.

You can find our other contact details in our Contact Information Policy.

In accordance with applicable data protection laws, we are the data controller responsible for your personal information.